With branches throughout the UK, vehicle fleet needs can be serviced by an EFM depot.

About EFM

European Fleet Management (EFM) was formed in 1999 by Mike Drabble who saw a need in the commercial vehicle market place to supply independently managed contract maintenance solutions for a number of large corporations operating trailer fleets.

Since these early days at European Fleet Management we have grown our customer base and now maintain approximately 2,500 vehicles and trailers.

Through a partnership approach with our customers, we have taken over the management of certain customer workshops or provided local facilities to meet the customers operational needs.

Our services now include commercial vehicle contract hire and commercial vehicle rental and sales of secondhand commercial vehicles

Management experience within European Fleet Management is taken from a wide variety of backgrounds across the transport industry, areas such as vehicle manufacturers, large blue chip fleet operators, workshop operation environments both in fleet and retail.

We pride ourselves on our extensive knowledge of maintenance and repair contracts, and contract account management. This has led us to having a very strong fleet management skills set within the organisation.

European Fleet Management has the ability to be flexible and to work with its customers to tailor solutions to meet their specific needs and requirements; this is an area where we are particularly strong.

We have the ability to change and adapt very quickly when required and recognise our customers may sometimes change their operational requirements at short notice.

European Fleet Management recognise that one of the vital elements of a successful relationship is good communication.
 

Account Management

We adopt a structured approach to Account Management, this means that for our customers there is one main point of contact with specific responsibility for your contract(s) looking after:

• Service Delivery
• Management Information and Reporting
• Customer Relations
• A Structured and Scheduled Meeting Plan and Account Review Process
• Dedicated point of contact

Contracts are managed and delivered through a series of specific Key Performance Indicators and Service Levels, these KPIs and Service Levels are tailored to meet your specific needs and requirements.

As well as delivering agreed service levels European Fleet Management are always actively looking to the future to see where improvements can be made as well as helping to manage the change process where improvements are identified.
 
 

Click Here to contact us for more information on our range of commercial fleet management services, or call +44 (0)1280 709 863.
 

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